❓ Frequently Asked Questions

1. Where do you ship from?

All orders are shipped directly from our UK base.

2. Do you ship internationally?

Yes! We offer worldwide shipping. Delivery times and costs may vary depending on your location — exact rates are shown at checkout.

3. How long does delivery take?

• UK orders: 2–4 working days

• International orders: 7–14 working days (depending on your location & customs)

4. How can I track my order?

Once your order is dispatched, you’ll receive a confirmation email with tracking details so you can follow your delivery every step of the way.

5. What payment methods do you accept?

We accept all major debit/credit cards, PayPal, Apple Pay, and Klarna (where available).

6. Are your products authentic?

Yes — all our products are 100% authentic and sourced directly from verified and trusted distributors.

7. Can I return or exchange my order?

We accept returns within 14 days of delivery for unused, unopened products in their original packaging. Please see our Return Policy for more details.

8. What if my item arrives damaged or incorrect?

Please contact us at skincare@21stcy.co.uk within 48 hours of delivery with your order number and photos, and we’ll resolve the issue quickly.

9. Do you offer skincare advice?

Absolutely! If you’re unsure which product is right for you, reach out to us via email or Instagram DM — our team will be happy to guide you.

10. How do I stay updated on new arrivals & offers?

Join our newsletter at the bottom of this page, and follow us on Instagram & TikTok @21stCY_Skincare for the latest launches, skincare tips, and exclusive discounts.